SHIPPING – FAQ
What’s the estimated delivery time, and how is it calculated?
AURA’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
Estimated fulfillment + Estimated shipping = Estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions.
- Products being out of stock.
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via WhatsApp +569 878 00 417, and we’ll take a look.
Are all products in an order shipped together?
Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:
- Snapback hats, trucker hats, dad hats/baseball caps, and visors
- Backpacks
- Mugs, wine tumblers, and pint glasses
- Postcards and stickers
- Pillows with stuffing
- Posters
- Framed posters
- Canvas
- Bean bag cases
- Water bottles
- Notebooks
- Blankets
In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.
Is AURA available in all countries?
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.
How do live shipping rates work?
We calculate live rates in real time based on the size and weight of the shipment.
You will see two shipping options at checkout:
- Express (fast shipping)
- Standard
Keep in mind that all carriers require phone numbers for Express delivery. If you choose Express shipping, be sure to enter your phone number to avoid shipment holds.
We choose the most suitable carrier for your shipment, considering the selected shipping method and destination. You’ll know which carrier service delivers your shipment in the order confirmation email.
At checkout, you will only see the available shipping options for your particular area. For example, if Express shipping is unavailable for your specific destination, you will only see the Standard rate.
Delivery times for international shipments to countries with greater demand for products
UK, 2-4 business days.
United States, 2-5 business days.
Canada, 2-6 business days.
Australia, 2-6 business days.
New Zealand, 4-7 business days.
Germany, 2-6 business days.
France, 2-4 business days.
Greece, 7-14 business days.
Sweden, 5-7 business days.
Switzerland, 3-7 business days.
Malta, 3-7 business days.
Netherlands, 2-6 business days.
Italy, 2-6 business days.
Japan, 2-5 business days.
Spain, 2-5 business days.
Mexico, 3-6 business days.
Chile, 8-14 business days.
Argentina, 8-14 business days.
Uruguay, 8-14 business days.
Peru, 8-14 business days.
Panama, 8-14 business days.
Costa Rica, 4-6 business days.
If your country is not on the list, and you want to know more exactly the expected shipping time, you can contact us on our WhatsApp +56 9 878 00 417.
Where are AURA’s production centers located?
AURA Art in Motion by Aura Merz is part of a Company (Encantos SpA) subject to Chilean legislation, with legal domicile at Isidoro Dubournais 4305, Isla Negra, Comuna de El Quisco, Región de Valparaíso, Chile. ID Fiscal (RUT): 77676733-6. Telephone number: +56 987800417. E-mail: hola@auramerz.art.
The contracted services for manufacturing and logistics of AURA Art in Motion by Aura Merz products are located in Spain, Latvia, the United Kingdom, the United States and Mexico. We pick the best fulfillment center for your orders allows us to ensure that the shipping process runs smoothly for you.
We route orders using an advanced algorithm, taking into account your end address, where the product is available, and other factors. 99% of the time, the algorithm chooses the closest fulfillment center to your end address, but rarely —usually if a product is unavailable— it will be routed to another location.
In case of unexpected increases in order volumes or emergencies, sometimes orders are routed to backup facilities. Each backup facility is tested for quality, making sure the production and speed standards are very high.
WORLDWIDE SHIPPING!
[Step Nº1]
Fulfillment time
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques.
[Step Nº2]
Shipping time
We calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region. For more information, search for your country in the list that appears in the section Shipping-FAQ.
[Step Nº3]
Package delivered
After being fulfilled and shipped, orders are delivered to the final address.
LEGAL ADDRESS
Isidoro Dubournais 4305, Isla Negra, El Quisco. Región de Valparaíso, Chile.
Postal Code 2700888
PRODUCTION AND LOGISTICS ADDRESS
The contracted services for the production and logistics of AURA Art in Motion by Aura Merz products are located in Spain, Latvia, the United Kingdom, the United States and Mexico.
PROMISE OF AURA
♡ Products created with love
♡ High quality products
♡ Satisfaction guaranteed
♡ Always available for you, seven days a week
♡ Secure payment via PayPal
CONTACT
♡ E-mail: hola@auramerz.art
♡ WhatsApp: +56 9 878 00 417